Airtel at the moment launched Airtel IQ, a cloud-based omni-channel communications platform that permits manufacturers to deepen engagement with clients by means of well timed and safe communication. It eliminates the necessity for a number of communication platforms for various channels, mentioned the corporate.
For instance, if a buyer ordering meals by means of a web-based platform and calling the supply agent to seek out out the standing of their order, the complete communication is orchestrated seamlessly and securely over Airtel IQ. The communication is encrypted and all cell/phone numbers are masked.
With only a slice of code, companies can embed communication providers resembling Voice, SMS, IVR of their purposes and digital properties throughout desktop and cell, all by means of a unified platform. The firm mentioned that the platform has been totally developed by Airtel’s in-house engineering groups and is strong, safe, cost-efficient and intuitive.
Airtel already has lots of India’s greatest corporations resembling Swiggy, Justdial, Urban Company, Havells, Dr. Lal Path Labs and Rapido on board as clients for Airtel IQ through the beta section itself.
Commenting on the launch of Airtel IQ, Adarsh Nair, Chief Product Officer, Bharti Airtel, mentioned:
At Airtel, we're obsessive about fixing buyer issues and Airtel IQ is first amongst a number of sport altering merchandise that we'll be bringing to the market. Businesses are more and more trying to cloud-based digital platforms to have interaction with customers and Airtel IQ is constructed to boost the bar in terms of manufacturers delighting customers. So, the following time you get pleasure from buying on-line, ordering meals out of your favorite restaurant or hailing a trip, bear in mind there’s a little bit of Airtel IQ in there making it occur seamlessly and safely.
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